FAQ (Frequently Asked Questions)
- What is "italianlightstore.com"?
- Why buy from "italianlightstore.com"?
- I have never bought online, can you help me?
PRODUCTS AND PRICES
- Are the products ready to use?
- Are the products related by guarantee of origin and authenticity?
- Do the products comply with current regulations?
- Is it possible to request the price of products not present on the site?
- Do the prices include VAT?
REGISTRATION ON italianlightstoredev.COM
- What are the advantages of registering?
- How can I register?
- How can I recover my ID and password?
- Can I place an order without registering?
- How to place an order?
- How long does it take to process my order?
- How much time elapses between the order and the delivery of the same?
- How do I know if my order has been accepted?
- How do I cancel or change an order?
- Is it possible to place an order if I live abroad?
- Is an invoice or receipt issued?
- What forms of payment are accepted?
- What are the risks of paying by credit card?
SHIPPING AND DELIVERY
- How much does shipping cost?
- How can I check where my package is?
- If I am not at home at the time of delivery?
- How do I deliver the package?
- What happens if the product is not the one ordered?
RIGHT OF WITHDRAWAL
- How can I exercise the right of withdrawal?
- What guarantees are there?
What is "italianlightstore.com"?
"italianlightstore.com" is the new virtual store dedicated to the world of lighting, decorative and technical, which offers items mainly "made in Italy".
Why buy from "italianlightstore.com"?
There are many reasons to shop in our virtual store:
- Safe online purchase! The italianlightstore.com e-commerce platform is equipped with the most effective security and privacy protection systems to guarantee all our customers. Payments that require the use of credit cards (or prepaid / rechargeable cards) are managed with the best protection technologies through the PayPal circuit: neither our staff nor third parties have access to your data!
- Easy online purchase! Our virtual shop is open 24/7... There are no opening hours to be respected, nor closing days.... You can enter our store from the comfort of your home, at any time of the day, you can stay there as long as you want by viewing the products you are interested in, without any salesman who "presses" on your purchase ... If you decide to buy, follow our instructions, just a click! If you need any kind of help, contact us! We are at your disposal!
- It's always up to date! Every week our product offer is updated with new items and promotions, trying to follow the trend and evolution of design.
- It's convenient! Shopping from the comfort of your home, first of all you have a nice time saving (no moving by car... no queue!!!), but you also have a great saving of money, because, compared to traditional forms of sale, online commerce offers items at significantly lower prices, having in turn lower management costs.
- Delivery directly to your door! You do not have to move, neither to view the products, nor to buy them,
I have never bought online, can you help me?
Yes of course. Our staff is at your disposal from Monday to Friday from 9:00 to 17:00 by calling 345-8177632, or by sending us an e-mail, we will answer all your questions as soon as possible!
PRODUCTS AND PRICES
Are the products ready to use?
Yes, the products are ready to use, especially table and floor lamps (floor lamps). The assembly service is not included: we advise our customers to always read the manufacturer's instructions, as well as to contact a qualified electrical installer on site.
Are the products related by a guarantee of origin and authenticity?
Yes, all items that can be purchased on italianlightstore.com are new, original products, with exclusive manufacturer's warranty.
Do the products comply with current regulations?
Yes, all products that can be purchased on italianlightstore.com comply with current EC regulations, and are covered by a 24-month warranty for defects of conformity.
Is it possible to request the price of products not present on the site?
Yes, if you have special requests, or want to request additional information, contact us by phone or e-mail, we will answer you as soon as possible!
Do prices include VAT?
Yes, all prices shown are already discounted and include VAT.
REGISTRATION ON italianlightstoredev.COM
What are the advantages of registering?
Registration on the site does italianlightstore.com not bind in any way to the purchase; However, by registering, you have the possibility to have access to the information necessary for the management of your orders, you can have your personal data with total freedom, then change your billing and shipping data as well as change your password and subscribe to newsletters. In addition, in case of subsequent purchases, you can proceed quickly to the "checkout".
How can I register?
You can register by clicking on "Register/login" at the top or bottom of the screen on the homepage or, more simply, after putting the product you want to buy in the cart. Continue the procedure indicated by filling in all the required mandatory data.
How can I recover my ID and password?
If you have forgotten your login password, click on "Register/login" at the top of the screen and then on "Forgot your password?": enter your e-mail and a new password will be automatically sent to your email address.
Can I place an order without registering?
Yes, after putting the desired product in the cart you can choose whether to register or continue as a guest.
How to place an order?
Orders are placed through the italianlightstore.com website or by e-mail. Ordering from our portal is really easy and intuitive: to buy a product just click on the "shopping cart" symbol and follow our instructions to proceed with the order. Just a few simple clicks to have the lamps of your dreams at home!
How long does it take to process my order?
The approximate delivery times are shown in each product sheet. In any case, for special emergencies or mandatory deliveries, please contact us to request availability.
How long does it take between the order and delivery?
It depends on the availability of the product:
- if available: delivery takes place within 2-3 working days (after confirmation of payment);
- if not available: the average delivery time is 7-20 working days (after confirmation of payment).
How do I know if my order has been accepted?
If your order has been accepted you will receive a confirmation at the e-mail address indicated during the purchase, if you do NOT receive the order confirmation e-mail, check your SPAM folder or contact us promptly.
How do I cancel or change an order?
To cancel or modify an order contact us promptly by e-mail or phone in order to block the package before shipment.
Is it possible to place an order if I live abroad?
italianlightstoredev ships to all countries of the European Community by courier DHL or UPS, the cost varies according to the country of destination and the amount of the order, see SHIPPING INFO.
Is an invoice issued?
For e-commerce operations, it is not necessary to issue a tax invoice. If you are a private individual or a company and you want an invoice, you can make an explicit request to the order (by filling in the tax code-VAT number field) and in any case before the departure of the goods. The tax invoice will be attached to the goods or sent by e-mail. The invoice, or the shipping slip (in case there is no invoice), must be kept and used as a document certifying the validity of the warranty.
What forms of payment are accepted?
The accepted forms of payment are:
- prepayment by CREDIT CARD or PayPal circuit;
- bank transfer in advance (to speed up the transaction we recommend sending the receipt of payment by fax or e-mail) using the bank details indicated;
- cash on delivery to the courier: payment will be accepted only in cash (bank checks or circulars will not be accepted), but only for orders of an amount less than or equal to 150.00 euros; for this service there is an additional cost of Euro 5,00.
What are the risks of paying by credit card?
The risks involved in paying by credit card are practically nil; credit card data (number and expiration date) do not pass through our site but are sent directly encrypted over a secure connection (SSL) that guarantees the highest level of security, privacy and confidentiality of data. The server will verify the credit card number in an automated way and protected from any human eye and from any interception (surely the PayPal circuit guarantees greater protection than normal shops where the cashier staff has free access to your card data!).
SHIPPING AND DELIVERY
How much does shipping cost?
For shipments to Italy, the shipping cost will be zero if the total amount of products purchased (VAT included) will be equal to or greater than 150.00 euros; For lower orders will be charged a small contribution for shipping costs of 7.50 euros.
How can I check where my package is?
At any time you can monitor the status of your order on our site, through your account. On the day of shipment you will be sent an e-mail with the details of the shipment itself (name of the courier, shipment number).
If I am not at home at the time of delivery?
In the event that it is not possible to deliver the package because there is no one at the recipient's address, the courier leaves a paper notice with the shipment references, and the material will remain for a few days in the courier's warehouse. The recipient is obliged to contact the branch of destination as soon as possible to arrange for the return. In case of absence after the second delivery attempt by the courier, the costs for the third return are charged to the customer, otherwise it is possible to collect the package at the courier's local office.
How do I deliver the package?
When the courier makes the delivery it is good to check that the package is intact, not damaged or wet and in any case complies with the standard characteristics of a package.
N.B. Any disputes must be immediately raised to the carrier by adding the words "ACCEPTED WITH RESERVE, SUBJECT TO VERIFICATION OF THE CONTENT" on the waybill; In the absence of this wording, the product shall be deemed to have been delivered correctly. After collecting the goods, It is necessary to carry out a content check: any anomalous must be communicated to us no later than 8 days from receipt of goods.
What happens if the product is not the one ordered?
If the product delivered is NOT the one actually ordered, you must notify us within 14 days of receiving it by e-mail or telephone. The replacement of the package will be done free of charge.
RIGHT OF WITHDRAWAL
How can I exercise my right of withdrawal?
The right of withdrawal can only be exercised by natural persons within 14 days of receipt, by sending an email to our email@example.com address. We invite you to read our conditions of sale carefully.
What guarantees are there?
All products for sale on the italianlightstore.com website are covered by the manufacturer's standard warranty and the 24-month warranty for defects of conformity pursuant to DL 24/02.
ATTENTION: TO COMPLETE WHAT IS REPORTED IN THE F.A.Q., IN ORDER TO AVOID UNPLEASANT MISUNDERSTANDINGS, PLEASE READ CAREFULLY OUR CONDITIONS OF SALE ON THE SITE.